1. Who We Are
haldenreefa is a data center power and cooling operational consulting business registered in Malaysia. Our registered office is at Persiaran Tropicana 14, 47410 Petaling Jaya, Selangor. You can reach us at [email protected] or by phone at +60 3-7624 9038.
This policy describes how we handle personal information collected when you visit our website at haldenreefa.blog, submit an enquiry, or engage with our advisory services.
2. Information We Collect
We may collect the following categories of information:
- Contact details — name, email address, telephone number, and organisation name provided through our contact form or direct correspondence.
- Technical data — IP address, browser type, device identifiers, pages visited, and referral sources collected automatically when you use our website.
- Communication records — emails, meeting notes, and written summaries arising from advisory engagements.
- Service enquiry data — information you share when describing your facility or operational planning needs so we can understand how our advisory services may be relevant to you.
We do not collect sensitive personal data such as national identification numbers, financial account details, or health-related information through this website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to enquiries and providing the advisory services you have requested.
- Communicating with you about service scope, session scheduling, and deliverable summaries.
- Improving the content and usability of our website.
- Complying with any applicable legal or regulatory obligations in Malaysia.
- Sending occasional updates about our services, where you have indicated you are comfortable receiving such communications.
We do not use your information for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal information on the following bases:
- Contractual necessity — processing required to deliver the advisory services you have engaged us for.
- Legitimate interests — improving our services and communicating with prospective clients in a relevant and proportionate manner.
- Legal obligation — retaining records as required under Malaysian law.
- Consent — where you have affirmatively agreed, for example when accepting cookies or subscribing to service updates.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information in limited circumstances:
- Service providers — trusted third-party tools used to operate our website, manage communications, or process data on our behalf, subject to data processing agreements.
- Legal requirements — where disclosure is required by law, court order, or regulatory authority in Malaysia.
- Business transitions — in the event of a merger, acquisition, or transfer of business assets, your information may be transferred as part of that process.
Any third parties who receive your data are required to handle it in accordance with applicable privacy obligations.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support functionality and understand how visitors use our site. You can manage your cookie preferences through the consent panel displayed when you first visit the site. For full details, please read our Cookie Policy.
7. Data Retention
We retain personal information for as long as it is needed for the purpose it was collected, or as required by applicable law. Enquiry correspondence is typically retained for up to two years. Records relating to completed advisory engagements are retained for up to seven years for business and accounting purposes.
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and applicable principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Withdraw consent at any time where processing is based on consent.
- Request that we cease processing your data for direct marketing purposes.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at [email protected] or call +60 3-7624 9038. We aim to respond within 21 business days.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. These include access controls, encrypted communication channels, and restricted internal access to personal data.
No method of transmission over the internet is entirely free from risk. If you have concerns about how you share information with us, please contact us before submitting sensitive details.
10. Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this policy or how we handle your personal information, please get in touch:
- Email: [email protected]
- Phone: +60 3-7624 9038
- Address: Persiaran Tropicana 14, 47410 Petaling Jaya, Selangor, Malaysia